If you lose your pencil or keyboard you are responsible for purchasing a replacement. For more details about AppleCare+, please see the AppleCare+ Terms and Conditions. You'll need to provide the serial number of your iPad, even if you are calling about the Apple Pencil or Smart Keyboard.Ī full explanation of damage policy is available in our Student Technology Agreement. If you need a repair or replacement for a defective item, call 1-80 and state that you have a university-issued device with AppleCare+. You can also process repairs and replacements through Apple, either in an Apple Store location or by mail. You can check if you AppleCare plan is still active at Check Coverage. Repairs or replacements due to accidental damage are subject to a service fee of $49 for an iPad and $29 for a pencil or keyboard.Īt the Columbus campus, you can process an AppleCare+ claim at Tech Hub. The Apple Pencil and Smart Keyboard are also covered under AppleCare.ĪppleCare+ now covers unlimited incidents of accidental damage from handling over the three years that the plan is active.

Your iPad includes three years of AppleCare+ coverage for both manufacturer defects and accidental damage. If an item in your kit is not working properly, check our troubleshooting tips to see if there's a simple solution you can do right now. For iPad Air 4 kits, if the Apple Pencil has trouble connecting or charging, press the Pencil down firmly in the case slot until you see a notification that it is charging.

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